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Expertise for your business solutions
Fields of expertise >> Read More

Fields of expertise:

  • Customer management:
    •    Call centre, customer relations, sales & services, front & back offices, customer satisfaction &    loyalty.

  • Multi-channel/multilingual customer contact optimisation
    •    Web self service, call & email handling, telecom structure and mobile services

  • CRM strategy and CRM tools
  • B2C, B2B and group sales
  • Outsourcing (make or buy decision process)
  • Airline & airport operations and passenger handling
  • E-ticket & ticket less processes
  • Revenue management
  • Ancillary services
  • Duty and leisure staff travel
  • Interline agreements
  • In flight Sales & Services

  • Crew facilities
    •    Contracting and logistic handling of hotels, transport, meals, daily allowances
Management Consultancy

Occasionally your company might need a consultation in how to improve your organisation or business process or to find a solution for a specific issue.

With our background of working for airlines (charter, low cost & network carriers) and travel companies, we easily adapt to your organisation and business processes. With our pragmatic approach and expertise in various fields we will deliver a well-founded advice with an action plan to improve your specific business process.

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